Delivery times and shipping costs
You can choose to receive it at the address you want. We ship to all of Spain (except to Ceuta and Melilla; also, to the Canary Islands, we do not send flowers and resins). We also ship to part of Europe (consult with email@example.com ). Orders outside of Spain are made through our chat or via email firstname.lastname@example.org.
As a general rule, packages are shipped the same business day that the order is received. But we promise that it will be within 24 hours of receiving payment (working days). In certain areas within Madrid, we offer express shipping: If you place your order before 12 noon, you will receive it that same afternoon (workdays only).
The type of shipping we have contracted for the rest is 24-72 hours from when the delivery company picks up the package. 96% of shipments arrive the next day, but don't forget that the delivery service has up to 72 hours to get it to you. The company will try to make the delivery once, and if no response is received at the destination location, the package will be deposited in the nearest Parcel Shop, where you can pick it up by identifying yourself.
Please note that we are talking about business days, Therefore, orders placed from Thursday to Sunday may arrive on Mondays or subsequent days, depending on deadlines. For orders placed over the weekend, handling time can range from 24-48 hours counting from Monday at 9am. That is, if there is a large volume of orders placed between Friday afternoon and Sunday night, there is a risk that not all of them will leave the warehouse on Monday. In that case, they will do it on Tuesday.
In abnormal situations, such as a state of alarm, there may be exceptional delays. Today, we operate normally.
Additionally, we are the only CBD flower and resin store that currently operates in Glovo in Spain. If you buy through their application, you will receive the order at home within 25-40 minutes. The service, at the moment, is only provided in Madrid (we are expanding areas). Our Glovo store hours are Monday to Thursday from 9:30 a.m. to 6:00 p.m. And on Fridays, from 9:30 a.m. to 1:30 p.m.
About the delivery of packages
If you buy on our websites and choose postal shipping, normally the carrier will send you a link or SMS so you can track your order online. The delivery company will try to send it to you on at least two occasions. If they do not locate you, you will have a period of 15 days to pick up the package at the office they indicate to you (the one closest to your home). After that time, the order is considered sold and delivered, whether you have picked it up or not. So don't delay! You can always send us an email to email@example.com, and we will try to help you with any questions.
We are not responsible for any damage to your package when it leaves our warehouse, but we do our best to protect fragile items. The boxes are small and your items will be well protected.
Shipping costs are free from €20, in the Peninsula. For the Balearic Islands, shipping costs are included from €50. . Customs charges are not included, if any.
This would be the script from our logistics department:
-Day 1. You place the order.
If it is from Monday to Thursday and before 5 p.m., it is very possible that it will leave that same day. If it is later, it is unlikely but possible, it will depend on the workload. If you live in a neighborhood of Madrid whose postal code begins with 280 and you have placed the order before 12 noon, you will receive the order the same day you place it.
-Day 2. Next business day.
If it came out on day 1, you may receive it today. Above all, in the provincial capitals. In towns, the carrier may take a day longer. It depends on the logistics route.
If it didn't come out on day 1, it is manipulated. If is one package, It can take up to 2 days of handling. Under normal conditions, this day is shipped.
-Day 3. 48 hours have already passed since the 'click' of your purchase.
100% of the orders placed on day 1 have already shipped. And they will arrive at their destination within 24-72 hours, on business days.
At ProfessorCBD we work so that you always receive it as soon as possible. We know how exhilarating ultra-fast is, so we take it very seriously.